All orders are shipped from our MTC Factory Outlet store in Whitby, Ontario during normal operating hours. Shipping is calculated based on weight and dimensions, the customers location and service type chosen. If any product is received damaged or missing please notify the shipping carrier and MTC Factory Outlet immediately, failure to advise could result in compromising the warranty on the product.
Returns will be accepted for store credit or exchange only within seven business days of the customer receiving the product. The customer must contact MTC Factory Outlet prior to shipping the item back to obtain an RMA number. MTC Factory Outlet must receive the item back, or the tracking number within seven business days to be eligible for a refund. Shipments without an RMA number will be refused at the buyers expense. Items must be in original packaging and condition. Returns will be inspected by a technician before any credit is issued. Shipping will not be credited back unless there was an error on our part. All return shipping fees are the responsibility of the customer. Returns can also be brought directly to our store location.
Shipments to the USA may be subject import duties, taxes, and charges which are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchase.